Return Policy
At Smartfinity, we are committed to providing high-quality toys that spark creativity and bring endless fun to children. We understand that sometimes a product may not fully meet your expectations, and we want to ensure a smooth return process.
Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The toy must be in its original condition, with all parts included.
- It must be returned in the original packaging.
How to Initiate a Return
To start a return, please contact our customer service team at support@smartfinity.com. Provide your order number and a brief explanation of your reason for returning the product.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part (e.g., wrong item sent, damaged product).
- If your item arrives damaged, defective, or incorrect, please contact support within 14 days of receiving your order, and we will cover the return shipping costs.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 7 business days.
- Refund processing times may vary depending on your financial institution.
Exchanges
If youβd like to exchange your item for a different product or variant, please indicate this when initiating the return. Exchanges are subject to availability.
Non-Returnable Items
- Customized or personalized toys cannot be returned.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at support@smartfinity.com. We will guide you through the return process and arrange a replacement or refund.
Order Cancellation Policy
Orders may be canceled within 12 hours of purchase. To cancel, please contact us as soon as possible.
Contact Information
For any questions or concerns, feel free to reach out to our support team at support@smartfinity.com.